Diagnosing a leak in your watering can
When you describe a leak, it's useful to understand what you're observing. Water can escape from a watering can in different ways, and where it's coming from tells us a lot about the cause.
Water dripping from the spout tip after pouring
If you notice a small amount of water dripping from the spout tip after you finish pouring and set the can down, this is normal. Once you stop pouring, water remaining in the spout naturally drips out as gravity does its work. This is not a leak.
Water escaping at the spout-attachment interface during pouring
If water is appearing where the rose or downspout attaches to the spout during pouring, the issue is usually at the ferrule interface—the sealed joint between the spout and the attachment.
Possible causes
The rose is not fully engaged. Check that you have twisted the rose fully onto the spout. It should be seated firmly. Try removing it and reinserting it, twisting until it's snug.
Contamination or debris at the interface. Particles or mineral deposits at the joint can prevent a watertight seal. Remove the rose, wipe the spout ferrule with a damp cloth to clean it, and reattach.
Damage to the ferrule. If the rose or spout ferrule has been dropped, struck, or over-tightened, the metal or plastic may be dented or deformed. A distorted ferrule cannot create a watertight seal. If the ferrule appears damaged, contact us.
Ferrule mismatch. If you've fitted a rose designed for a different ferrule type, it will not seal properly. Check that the rose is designed for your can's ferrule.
Ferrule corrosion fusing. If the rose has been left attached for a long time in wet conditions, the brass ferrules can become bonded by corrosion products. This makes them difficult to remove and can prevent a new rose from sealing. If you suspect this, contact us for advice before forcing the attachment.
Water escaping from the body at rest
If water is escaping from the body of the watering can while it is stationary and full, the sealing inside the can has failed. This suggests either a joint failure, material damage, or corrosion.
What this means
• Joint failure. The sealing at an internal joint—often at the base or spout—has broken. This typically indicates either a manufacturing defect or damage from impact or freezing.
• Corrosion. Material has begun to corrode, usually at the base or lower body, creating a pathway for water.
• Structural damage. The body has cracked or split.
If water is escaping from the body at rest, contact us with details of where the water is coming from and how long you've owned the can. We can assess whether this might be covered by the guarantee.
Non-spray water release from the rose
If water is coming out of the rose assembly but not through the normal spray holes—for example, from around the edges or from between the face and back of the rose—the rose joint has failed.
Possible causes
Manufacturing fault. The rose was not correctly assembled during manufacture, and the joint between the face and back (or the ferrule connection) is not sealed.
Impact damage to the rose. If the rose has been dropped or struck, the joint may have been disturbed, allowing water to escape at the seam.
Deformation of the rose. Physical distortion of the rose body can open the joint and allow water through.
If the rose appears undamaged and the non-spray leaking persists, contact us with the product name and details. This may be a manufacturing fault covered by the guarantee.
Next steps
If you've ruled out all the causes above and the watering can continues to leak, contact us with:
• The product name and capacity
• Where the water is escaping from (body, spout interface, rose, etc.)
• When you first noticed the leak
• How long you've owned the can
This information will help us determine if the leak is a manufacturing fault or a consequence of use or handling.