The Haws Guarantee

Built to last. Backed by us.

Every Haws watering can is made with care – built to serve faithfully for years, and crafted to our highest standard of workmanship. We take pride in every pour, and we stand firmly behind what we make.

If your can develops a manufacturing fault within its guarantee period, we’ll repair it or replace it. Simple as that.

 

Guarantee periods

 

Your guarantee begins on the date of purchase and covers any fault in materials or workmanship that stops your can from working as intended.

 

Fair assessment and care

All our guarantees come with a simple principle: if you’ve cared for your can, we’ll care for you.

After the first few years of use, we may ask to see photos or inspect the can before approving a claim – just to understand how it’s been treated.
We’ll always look for the signs of a well-loved tool: sound structure, paintwork that’s intact or sensibly touched up, and wear that reflects years of faithful use.

If damage has come from accident, neglect, or environmental effects such as frost, we’ll still do what we can – offering repair, advice, or a fair-priced replacement.
Our goal is always to keep good cans in good hands, for as long as they’re needed.

 

Who to contact

If you bought your can directly from Haws, or from one of our retailers in the UK, EU, or US, you can contact us directly – we’ll handle your claim and arrange a repair or replacement.

If you purchased your can outside these regions, please contact the retailer who sold it to you. They’ll manage your claim in line with our local distribution arrangements.

Some exclusive or region-specific models may not be available for replacement. If that’s the case, we’ll offer the nearest equivalent or an upgraded model of similar value.

 

What’s covered

Your guarantee covers faults caused by defects in materials or workmanship – for example, a joint that gives way or a leak caused by a manufacturing issue.

 

What’s not covered

Like any trusted tool, a watering can earns its patina through use. Your guarantee doesn’t cover:

• Normal wear and tear

• Accidental damage, neglect, or misuse

• Frost damage (if water’s left inside)

• Corrosion or staining from fertilisers, salts, or chemicals

• Cosmetic marks that don’t affect performance

• Products bought second-hand or from unauthorised resellers

If your issue isn’t covered, don’t worry – our goodwill repair and replacement service offers discounted or upgraded options wherever possible.

 

A note about frost damage

Frost is one of the most common culprits behind can damage.
When water freezes inside, it expands – and even the strongest metal or plastic won’t stand a chance against that pressure.

On metal watering cans, frost damage often appears as a bulging or split base. Every Haws base begins perfectly flat, reinforced with circular embossed ribs for strength. But when trapped water freezes, the expanding ice pushes outward, creating a dome that eventually gives way under the strain.

In plastic cans, the same force can split the central seam – though this is much less common.

The spout isn’t immune either. When water freezes inside, the expanding ice can force open the seams, whether the can is metal or plastic.

Because frost damage is caused by the environment rather than a manufacturing fault, it isn’t covered by the guarantee.
But prevention couldn’t be simpler: always empty your can completely after use, and store it somewhere dry – ideally frost-free, and where water can’t collect – throughout the winter months.

It’s worth remembering: frost is the number one cause of watering-can damage – for every can, not just ours.
We hate to see a good can fail before its time, whatever name’s stamped on the side.

A small habit, perhaps, but one that helps your can last for decades – just as it was designed to.

 

How to make a claim

Email general@haws.co.uk with your proof of purchase, a short description of the problem, and photos if you can.

If your claim is made within 12 months and the fault is clear from your photos, we may approve a replacement straight away – no need to send the can back.

For claims made after 12 months, or if the issue isn’t visible in photos, we’ll ask you to return the can for inspection. (Return postage is the customer’s responsibility.)

Once we’ve received your can, valid claims are usually resolved within 15 working days. If approved, we’ll repair or replace your can promptly.