How to track your watering can order from dispatch to delivery

Once your order has been dispatched, you'll be able to track its progress to your address.

Finding your tracking information

When your order ships, we send a confirmation email with a tracking link. This link takes you to your courier's tracking system, where you can see updates as your parcel moves through the delivery network.

If you can't find the email, check your spam folder. You can also log into your Haws account to view your order and access the tracking link from there.

Understanding tracking updates

Tracking information typically shows where your parcel is in the delivery process. Updates may include when the parcel has left our warehouse, when it's in transit, and when it's out for delivery.

Depending on the courier, updates may be available only once or twice daily, so tracking information is not always real-time. It's normal for there to be a gap of several hours between updates, particularly during peak periods.

If your tracking link isn't working

Occasionally, tracking links can be delayed or temporarily unavailable. If your tracking link shows no information, please get in touch with us.

If your parcel hasn't arrived

Once your delivery date has passed, check the following:

•        Has it been delivered? Sometimes parcels are left in a safe place. Check your doorway, porch, garden, or other areas where the courier might have left it.

•        Has the status changed? Return to your tracking page and refresh it to see the latest update.

•        Has the address changed? Occasionally, parcels are returned because an address was incomplete or incorrect. Check your tracking status to see if this has happened.

If you feel your parcel has gone missing, do let us know via email or phone so we can log this with our dispatch team.

What happens next

Once we've reviewed your case, we'll either arrange a replacement, check with the courier about the missing parcel, or process a refund, depending on what we find.