Delivery & Returns

If you find an issue with your order upon receipt please head to the Haws Help Desk.

Here you'll find answers to a range of issues including:

• Returns

• Delivery Help

• Tracking

• Incorrect Items

• Damage upon arrival

• Order Cancelations

To ensure next-day delivery, please place your order by 2 PM, Monday through Friday. Note that we do not process orders or operate on weekends.

For delivery questions please visit the Haws Help Center or contact us on.
general@haws.co.uk

Office open hours Mon-Thurs 8:00am - 4:30pm GMT

Free UK mainland* delivery on all orders over £99 - DPD tracked and signed for.

Small items
£4.95 - Royal Mail 48 (Tracked)
£6.50 - Royal Mail 24 (Tracked)

Small and/or Large items
£6.95 - DPD (Tracked)

Large items Northern Ireland
£12.95 DPD (Tracked 2-3 Days)

Large items Scottish Highlands and Islands
£36.50 - Evri (Tracked) Shipping times will vary depending on your location.

*Unfortunately we cannot offer free delivery to Northern Ireland at this time.

The following products are classified as large items: The Bearwood Brook, The Cradley Cascader, The Selly Soak, and The Warley Fall. All other products are considered small items. Please note that an order will be treated as a large order if it includes even one large item or a sufficient number of small items.

Customers have up to 28 days from the date of order to request a full refund. To request a return please follow the instructions in the Haws Help Centre

Once your items are received, we aim to refund or exchange within 5 working days. You will receive an email notification to let you know when the refund has been processed.

We ask that you notify us promptly with your request. Please note that we are not always able to cancel orders.

To request an order cancellation please see the Haws Help Desk